Customer Service
Ebram Shaker
Hawally, Hawally
Current: Call Center Representative In | Dar Al-Shifa Hospital 11-15 YearsBachelors DegreeComputer skillsCommunication
About Summary
Summary
Experienced professional with 11+ years of demonstrated expertise in customer service, sales leadership, and healthcare services.
Consistently achieves results in surpassing KPIs, achieving high satisfaction scores. Skilled in providing training, problem-solving,
and nurturing robust rela
General Info
Gender
Male
Age
35 years
Marital Status
Married
Nationality
Egypt
Employment Readiness
Immediate start
Contract Type
Does not matter
Skills
Computer skillsCommunicationTeamworkInterpersonalFast LearnerAdaptabilityProblem-solvingWillingness to learnMulti-taskingStaff MotivationMS WordMS ExcelMS PowerpointLeadership
Languages
Arabic , English
Driving License
No
has a vehicle
No
Education Level
Bachelors Degree
CV
View CV
Work Experience
2018 Jul - Until now
Call Center Representative
Dar Al-Shifa Hospital
Actively pursued in training and professional development opportunities to enhance my expertise in my role. Resolved patients' complaints, and technical issues promptly and courteously, maintaining a high level of professionalism. Employed active listening techniques to effectively diffuse irate p
2016 Apr - 2018 Jul
Sales Team Leader
Vivenza Company perfume and cosmetics
Coordinated room assignments and accommodated special requests, resulting in a 25% increase in guest satisfaction. Handled guest inquiries promptly, boosting repeat business by 15% through proactive resolution and personalized service.
Training Courses
2020
Customer Experience Excellence Program
Dar Al-Shifa Hospital,
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