Ebram Shaker
نبذة
Summary
Experienced professional with 11+ years of demonstrated expertise in customer service, sales leadership, and healthcare services.
Consistently achieves results in surpassing KPIs, achieving high satisfaction scores. Skilled in providing training, problem-solving,
and nurturing robust rela
معلومات
2018 يوليو - حتى الآن
Call Center Representative
Dar Al-Shifa Hospital
Actively pursued in training and professional development opportunities to enhance my expertise in my role. Resolved patients' complaints, and technical issues promptly and courteously, maintaining a high level of professionalism. Employed active listening techniques to effectively diffuse irate p
2016 أبريل - 2018 يوليو
Sales Team Leader
Vivenza Company perfume and cosmetics
Coordinated room assignments and accommodated special requests, resulting in a 25% increase in guest satisfaction. Handled guest inquiries promptly, boosting repeat business by 15% through proactive resolution and personalized service.
الدورات التدريبية
2020
Customer Experience Excellence Program
Dar Al-Shifa Hospital,
قم بتسجيل الدخول لمشاهدة جميع السير الذاتية على السوق المفتوح
- لا تشارك بيانات سرية أو شخصية
- احذر عمليات الاحتيال
- تذكر المسائلة القانونية